At Pix we specialize in conversational AI

We can help you design and launch a voice product end to end.

What is conversational AI?

Conversational AI involves creating computer systems that can understand and respond to human language. Our clients have started using conversational AI to improve customer experiences, reduce customer support costs, create marketing experiences and gain valuable insights into customer interactions.

Healthcare, retail, banking, IoT, and human resources are a few of the industries that already use conversational AI.

How conversational AI works

Conversational AI technology is based on Natural Language Processing (NLP), which involves teaching computers how to understand human language. This is done through a process of tokenization, whereby the computer breaks down the text into smaller units called tokens. Once the text has been tokenized, the computer can then begin to understand the meaning of the text and respond accordingly. NLP can be used to analyze the sentiment of the text, which is helpful in determining the tone of a conversation. For example, if a customer is expressing anger, the AI chatbot can adjust its response accordingly in order to diffuse the situation. NLP can also be helpful to extract information from text, such as dates, locations, and names.

How to design a voice user interface for conversational AI

A Voice user interface allows users to interact with electronic devices using their voice. Voice user interface (VUI) design is the process of creating a voice user interface for an app or service. The purpose of VUI design is to make the interaction between humans and computers more efficient and user-friendly.

One of the benefits of VUI is that it can be easier to use than a traditional graphical user interface (GUI). This is because you do not need to use your hands to interact with the device. Another benefit of VUI is that it can be more natural to use than a GUI. This is because you can simply ask for what you want, rather than trying to find the right icon or button.

Designing a voice user interface can be difficult because you need to take into account how users will interact with the device using their voice. This includes understanding how users will speak, what they will say, and how the device should respond. Additionally, you need to ensure that the conversation flow is clear and easy to understand. You also need to create audio files that sound natural and realistic. So next to graphic designers, there are conversational designers for voice user interfaces.

Pix’s process to build a conversational AI product

At Pix we have a team of experienced conversational AI designers that can help you design and launch a voice product end to end. We will work with you to understand your product goals and create a custom solution that meets your needs. Our process includes the following steps:

1. Discovery - We start by understanding your product goals and target audience. This helps us determine the best approach for your voice product.
2. Design - Next, we design the user experience and conversation flow for your voice product. We also create all of the necessary audio files, graphics (e.g. a digital human) and a voice user interface (see below).
3. Development - Once the design is complete, our developers will build the conversational AI product. This includes coding the conversation flow and integrating it with any third-party services that are required.
4. Testing - Before launching your voice product, we will test it to ensure that it meets your quality standards. We will also perform user testing to gather feedback about the user experience.
5. Launch - Once your voice product is ready, we will help you launch it and promote it to your target audience.

Interested?

We have a team of experts who are well-versed in the latest AI technology and can help you create a chatbot that is tailored to your specific needs. With Pix, you can be assured that your chatbot will be able to understand human language and respond accordingly.

Our team can help you integrate your chatbot into your existing systems, such as customer service, sales platforms or even the Metaverse. Contact us today to learn more about how we can help you build a successful conversational AI product!